The ORBIT platform
Everything an ISP Runs On. One Login.
From the OLT in your rack to the subscriber’s renewal on WhatsApp — every module shares the same customers, the same network and the same team. Nothing to glue together.
15Modules
90+Features listed here
1Login for the whole team
01 / 15
Fiber & OLT Monitoring
One live view of the whole access network across OLT brands, with alerts that reach the right person before customers start calling.
Multi-brand OLT managementV-SOL, Huawei, ZTE, C-DATA and BDCOM over SNMP and CLI, side by side.
Live PON & ONU statusOnline, LOS, dying-gasp and power-off per ONU, with a live single-PON fetch.
Optical power & trendsRX/TX per ONU with junk readings filtered, daily trends and weak-signal risk lists.
Fiber-cut detectionLOS clustering per port tells a cut from a power outage.
ONT provisioningAuthorise the ONT and its service lines while creating the subscriber.
ONU ↔ subscriber auto-linkNightly matching by description, username and MAC keeps every ONU named.
ONU history by serialAn ONU keeps its signal history even when it moves to another port.
OLT faceplate & config backupPort faceplates, VLANs and scheduled configuration backups.
Remote access to OLTsReach V-SOL OLTs behind NAT through ORBIT’s reverse tunnel — no public IP needed.
Fast parallel pollingFan-out pollers with per-device poll times, so big networks stay fresh.
02 / 15
Fiber Network Map
Draw the plant once and ORBIT knows every core: where it is spliced, which splitter it feeds and where a cut really is.
Fiber routes on the mapDraw routes in the browser or walk them with the staff app; colour by fiber size.
Joint closures & splice panelCore-by-core splicing with tube colours, in and out sides.
Splitters & loss budgetCascaded PON splitters with calculated loss and live power on each leg.
Fiber-cut traceTrace a core across routes and closures to the exact segment.
Live layersONUs, cuts, links and open complaints drawn over the plant.
Logical network diagramsCustom topology maps with live link traffic.
03 / 15
Routers, BRAS & Alerts
The core and the aggregation layer, watched with the same care as the PON — and alerts tuned so the team trusts them.
MikroTik / BRAS monitoringPPPoE sessions, queue speeds, SFP optics, PoE and wireless links.
PPPoE drop alertsSpot a mass disconnect the minute it starts.
Find MAC / IPLocate a customer’s MAC or IP across routers in one search.
Traffic history for yearsPort graphs kept from 5-minute detail up to 4 years of daily totals.
WhatsApp & email alertsPort-down, fiber-cut, power and hardware alerts to the right group.
Noise controlsHold-down, restore delay, flap folding, quiet hours and digests.
Acknowledge from WhatsAppOne-tap acknowledge and an alert review page for the morning.
04 / 15
Subscribers & Billing
Everything about a subscriber on one screen — plan, payments, device, signal, complaints and calls — with billing that matches your books.
Subscriber 360°Plan, expiry, balance, ONU signal, complaints, calls and WhatsApp in one place.
Create, renew & collectRenewals by term, payment sources, back-dated payments and receipts.
Itemised GST invoicesPlan, voice pack, extras and discounts with IGST / CGST / SGST lines.
RADIUS integrationOneRadius sync built in; several RADIUS servers per company.
Install & un-install workflowsInstallation records, kit recovery and ONT clean-up on disconnection.
Notes, alerts & ratingsSticky notes that pop up for every agent, plus customer ratings.
Referral creditsReward subscribers who bring new connections.
Voice lines for subscribersSell landline-style voice packs on your own numbers.
05 / 15
Self-care & Online Payments
A subscriber portal that takes load off your phones: renew online, pay through your own gateway and track complaints.
Subscriber portalPlan, usage, devices and complaint history for each subscriber.
Online renewalPick a plan and term, pay and renew without calling the office.
Payment gatewaysRazorpay, PayU, Airpay and PaymentSetu — money lands in your account.
Raise & track complaintsComplaints go straight into the helpdesk queue.
Request a call backOne tap connects the subscriber to your support line.
06 / 15
Digital KYC
Paperless, DoT-friendly subscriber verification with the privacy built in.
DigiLocker Aadhaar KYCThe subscriber approves in DigiLocker; verified details fill the form.
Encrypted documentsFull Aadhaar number and document copies stored encrypted.
Masked on every screenStaff only ever see masked numbers.
07 / 15
Complaints & Helpdesk
Every complaint captured automatically, routed to the right technician and closed with proof.
Every channel, one queueIVR, WhatsApp bot, staff app, self-care portal and office.
Duplicate protectionA caller with an open complaint is told so — no duplicate tickets.
Complaints mapOpen complaints and technicians on one map; assign from the map.
Field dispatchAssignment, status updates and resolution from the staff app.
Who did what, whenA full trail of who raised, assigned and resolved each ticket.
RADIUS ticket syncTickets pushed to and synced with your RADIUS/CRM.
08 / 15
WhatsApp Automation
The official WhatsApp Business Platform, wired into your subscribers, complaints and billing.
Chatbot that knows the customerMatches up to six numbers per subscriber, answers plan, due and outage questions.
Complaint booking on WhatsAppThe bot books the ticket and sends updates.
Team inboxShared inbox with templates, media and voice-call hand-off.
Keep the WhatsApp Business appCoexistence onboarding: the app and the API on the same number.
Templates & campaignsBulk campaigns with delivery tracking, opt-out and category monitoring.
Renewal & outage alertsInvoices, reminders and network-outage notices sent automatically.
09 / 15
IVR & Call Center
Asterisk-based telephony running since 2014, now part of the same platform as your subscribers.
Multi-level IVROffice-hours and after-hours flows per number, with CRM lookups.
Queues & ring groupsCall queues with agent states, press-1 prompts and overflow.
Web phoneAgents take and make calls in the browser — no desk phone needed.
Click-to-call everywhereCall any subscriber or prospect from any screen.
Listen, whisper, bargeSupervisors coach live calls.
Recording & CDREvery call recorded, searchable and linked to the customer.
Blacklist numbersBlock nuisance callers per number.
SIP trunksWorks with BSNL, Tata and other SIP carriers.
10 / 15
Tele-calling CRM
Turn lead lists into connections: agents dial, log outcomes and follow up on time.
Campaigns & prospectsImport from Excel/CSV, Facebook lead ads, inbound calls or by hand.
Progressive dialerORBIT dials the next prospect when the agent is free.
Outcomes & follow-upsCustom dispositions with due, overdue and today’s follow-up queues.
Call reviewsSupervisors rate recorded calls and coach agents.
Agent-scoped listsAgents see only what is assigned to them.
Leads pipelineConvert a prospect into a lead and follow it through your sales pipeline.
11 / 15
Field Team & HR
Know where the team is, what they did and what they earned — without spreadsheets.
Staff Android appPunch-in, complaints, installations, inventory and route capture.
Live GPS trackingPositions every 10 seconds with clean route replay.
Selfie attendanceGeo-fenced punch-in with photo proof and mock-location detection.
Salary enginePart-month joiners, leave, late fines and allowances worked out for you.
IncentivesPer complaint, installation or sale — with a ledger and reversals.
Expenses & vehiclesStaff expenses, vehicles, holidays and departments.
12 / 15
Inventory & Purchase
Every ONT, router and metre of fiber accounted for — from the vendor to the subscriber’s wall.
Stock & serialsDevices by serial, issued to staff or installed at subscribers.
Fiber drumsDrum → staff → subscriber with cut pieces and returns tracked.
Vendors & purchase billsPurchases, sales and vendor ledgers.
QuotationsBranded quotations sent by email.
Returns on cancellationKit goes back to stock when an order is cancelled.
13 / 15
Partners & Franchise
Grow through franchises and resellers while every partner sees only their own network and customers.
Unlimited partner treeFranchises under franchises, as deep as you need.
Scoped loginsPartners and their staff see only their own subscribers, devices and complaints.
Partner walletsBalances and transfers with ORBIT as the master ledger.
Username prefixesEach partner’s subscribers carry their own prefix.
14 / 15
Finance & Compliance
The reports your accountant and the licensor ask for, straight from live data.
GST reportsMonthly GST summaries ready for filing and email to your CA.
DoT compliance (AGR)Quarterly AGR figures for ISP licence filings.
Payment sources & banksEvery collection tagged to the bank or cash account it went into.
Expenses & invoicesExpense heads, PDF invoices and statements.
15 / 15
Security & Control
Built for teams handling customer data every day.
Roles & permissionsOne grid decides who sees and changes what.
Mobile number maskingFull numbers only for the roles that need them; calls still connect.
Audit logEvery change recorded with who, when and what changed.
Session controlSee active devices and log out the others.
Your own serverRun ORBIT on a dedicated server for your company.
Off-site backupsDatabases backed up off-site on a schedule.
Nothing matched that search.
It may still be in ORBIT — ask our engineers.
Works with what you already run
Your OLTs, Your RADIUS,
Your OLTs, Your RADIUS,
Your Gateways
ORBIT connects to the equipment and services Indian ISPs use every day — no rip-and-replace.
Network
V-SOLHuaweiZTEC-DATABDCOMMikroTik
Business
OneRadiusWhatsApp Cloud APIFacebook Lead AdsDigiLockerGoogle Maps
Payments
RazorpayPayUAirpayPaymentSetu
Voice
AsteriskBSNL SIPTata SIPWebRTC
See it live
See ORBIT on Your Own Network
A live walkthrough with your OLTs and your subscriber list — we’ll show the modules that matter to you.